This Refund Policy outlines the terms and conditions for refunds and cancellations for OTPOCKET services. Please read this policy carefully before making any purchases.
OTPOCKET provides digital SMS verification services. Due to the immediate and consumable nature of our services, most payments are non-refundable once a service has been initiated or completed.
Refunds may be considered in the following circumstances:
If our service fails to deliver an OTP within the guaranteed 10-minute window due to technical issues on our end, you are entitled to a full refund. This includes:
If you do not receive an OTP message within 10 minutes of initiating a session, and this is not due to external factors (app delays, network issues, etc.), you may request a refund.
If you are charged multiple times for the same service due to system errors, we will refund all duplicate charges immediately upon verification.
Refunds are not available for:
We cannot provide refunds for issues caused by:
To request a refund:
Approved refunds will be processed within 5-10 business days. The refund will be credited to your original payment method. Processing times may vary depending on your payment provider.
Vouchers and credits used for payments are generally non-refundable. However, if a service failure occurs when using vouchers, we may issue replacement vouchers or credits at our discretion.
Any credits or vouchers issued as refunds may have expiration dates. Please use them within the specified timeframe.
All refund requests are reviewed by our support team. We will investigate the circumstances and provide a decision within 48 hours of receiving your request.
If you disagree with our refund decision, you may appeal by providing additional evidence or clarification. Our management team will review appeals within 5 business days.
Refunds will be processed to the original payment method used for the transaction. We cannot process refunds to different payment methods or accounts.
Refund processing fees charged by payment providers are not covered by OTPOCKET. These fees, if any, will be deducted from the refund amount.
If we modify or discontinue a service you have already paid for, we will provide reasonable notice and may offer alternative services or refunds at our discretion.
For refund requests or questions about this policy, please contact our support team through our platform or visit our contact page. Include "Refund Request" in your subject line for faster processing.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
Effective Date: October 2025
Last Updated: October 2025